Navigating your hospitality success
I’m a hospitality expert consultant helping restaurants, bars, cafés, pubs — basically anything that serves food, drink, or mild chaos — anywhere south of Manchester. If it has a till, a team, or a tendency to catch fire metaphorically (or literally), I’m your person.
Solutions only please, no jargon
I started Lighthouse Hospitality during a time when small businesses were fighting to stay afloat — and I decided to be the person who actually helps, not the one who says “have you tried posting more on Instagram?”
My goal is simple: give independent restaurants, pubs, cafés, bars, and hotels affordable, realistic support so they can not only operate, but genuinely thrive. Every small venue deserves its moment to shine, and if I can help you get there, I’ll bring all my experience, straight‑talking guidance, and a healthy dose of humour to make the journey a lot less stressful.
If your business needs clarity, structure, or just someone who understands hospitality chaos on a spiritual level, I’m here for it
Less Chaos, More Control
I can bring a frankly outrageous amount of real‑world hospitality experience — earned by working everywhere from lively restaurants to boutique hotels and surviving every flavour of chaos along the way. Our background covers WSET wine and barista training, advanced cocktail development, menu writing, stock control, expenditure management, weddings, functions, conference and banqueting, and pretty much every other scenario where hospitality likes to test your sanity.
This beautifully chaotic mix of hands‑on expertise means we support your business with insight, versatility, and the kind of “don’t worry, we’ve seen worse” confidence that’s genuinely hard to find.
Our core services
Recruitment solutions
Talent acquisition
Finding the right hospitality talent across the West Midlands, from entry‑level to senior management. We connect your venue with skilled candidates who fit your culture and strengthen your team.
Specialised hospitality recruitment for leadership roles across the UK to ensure your executive team is strong and capable of guiding your business forward.
Onboarding support
Assistance in developing effective onboarding processes to integrate new hires seamlessly and maximise their potential from day one.
Workforce planning
Strategic planning to optimise your staffing levels and ensure you have the right number of skilled employees at all times.
Operational structure
Streamlining your business operations for maximum efficiency and productivity. We analyse and refine workflows for optimal performance.
Interim management
Providing experienced temporary leadership to fill critical gaps, manage special projects, or guide through periods of change.
Stock control
Implementing robust inventory management systems to reduce waste, control costs, and ensure consistent product availability.
Compliance assurance
Comprehensive hospitality compliance support across the West Midlands, ensuring your restaurant, bar, café, pub, or hotel meets all EHO, food safety, health & safety, and licensing regulations. Protect your reputation, avoid penalties, and maintain high operational standards.
Training & development
Leadership workshops
Hospitality leadership training for venues across the West Midlands, delivering interactive workshops and tailored coaching programmes that strengthen teams, improve performance, and elevate guest experience.
Customer service excellence
Training programmes designed to enhance your team's customer service skills, leading to higher guest satisfaction and loyalty.
Operational efficiency training
Workshops focused on improving operational workflows, reducing inefficiencies, and maximising productivity across all departments.
Health & safety compliance
Specialist health and safety auditing for hospitality businesses across the West Midlands, ensuring full compliance with food safety, allergen management, workplace safety, and licensing regulations. Identify risks early, avoid penalties, and maintain high operational standards.
Strategic growth
Market analysis
In-depth analysis of market trends and competitor activities to identify new opportunities for growth and expansion.
Business development
Developing and executing strategies to expand your client base, increase revenue, and penetrate new markets.
Brand positioning
Crafting a unique brand identity and message that resonates with your target audience and differentiates you from competitors.
Financial optimisation
Strategies to improve financial performance, including cost reduction, revenue enhancement, and profit margin improvement.
Your success is our priority
Expert Hospitality Consultancy for Stronger Operations
"Lighthouse Hospitality transformed our recruitment process. Their guidance led us to excellent hires and a more efficient team structure."
Benjamin Wood, Hotel Manager