Mystery Diner & Guest Journey Assessment | Midlands
An independent mystery diner assessment of your restaurant. We score every step of the guest journey and show where training will help most.
Services
We offer a range of specialized services tailored to meet your individual needs. Our approach is focused on understanding and responding to what you require, providing effective and practical solutions.
Mystery diner guest journey assessment
We visit your venue as an ordinary guest and assess every step, from the welcome and the first drinks order to the bill and the goodbye. You get a clear written report showing what's working, what guests are missing and which training will make the biggest difference.
What we assess
We begin the assessment from the first welcome, table and section awareness, menu knowledge, upselling, drinks service, timings, complaint handling, the bill and farewell.
How we use your assessment
After the visit, you receive a scored report covering every step of the guest journey, showing what your team does well and where guests are being let down.
We go through the findings with you and agree your training priorities. Those findings then shape your bespoke training day: the topics, examples, games and activities are all chosen to fix the exact issues the assessment uncovered.
You may also book a follow up assessment after training to measure the improvement.
Beyond the ordinary
This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.