Front of House Training Day for Restaurant Staff | Midlands

A hands-on front of house training day: steps of service, upselling, drinks orders, section awareness and complaint handling. Built around your venue.

Services

We offer a range of specialized services tailored to meet your individual needs. Our approach is focused on understanding and responding to what you require, providing effective and practical solutions.

Front of house training for restaurant teams

  • Full-day training: the complete programme, with several topics and plenty of time for activities.

 

  • Half-day training: a focused session on one or two priority areas from the on-site evaluation. It suits venues that can't take the whole team off the floor for a day, or works as a refresher.

Built around your team's skills

Every team is different, so the content of the day changes to match the skills and experience of your staff. Before the day, I look at where your team is now and choose the topics that will make the biggest difference. Depending on your team, the day can include:

  • The steps of service and the standards behind them
  • Upselling naturally, without the hard sell
  • Never missing the second and third drinks order
  • Section awareness: positions and constantly checking tables
  • Handling complaints calmly and turning them around
  • Menu and drinks knowledge
  • Welcoming guests and creating a great first impression

New starters might focus on the basics of great service, while experienced teams can go deeper into upselling, reading the table and handling difficult guests.

How it works 

  • On-site evaluation: you visit the venue to watch the team at work, check service steps and section awareness, and read the guest reviews to find what to focus on.
  • Personalised training day: the content uses the venue's menu, service style and real review examples, and each part of the day has its own games and activities.

Beyond the ordinary

This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.