Frequently asked questions

It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.

•How much does restaurant staff training cost?

Prices start from £895 for a full day course

If you're not sure what you need you can get an assessment of your site. Assessments start from £95

Do you deliver training outside the Midlands

Yes. There may be an excess required if accomodation or further travel is needed. Please reach out for a quote

How many staff can attend a training day?

The price of all training packages includes up to 10 delegates per training with the option to add more for an excess per delegate

Train the Trainer offers space for up to 4 delegates 

Can the training be tailored to our restaurant?

Yes. We tailor all training to your menu, venue style and service style

Do we keep the training materials afterwards?

All delegates receive a digital workbook after their training with summaries of everything covered

 

What is a guest journey assessment and how does it work?

It covers the mystery diner visit, what gets assessed, the scored report, using the findings to plan training, and the £95 price.

How is Train the Trainer different from a normal course?

A normal course trains the team once, while Train the Trainer equips your managers to deliver the training themselves. The answer covers the bespoke session, the half-day course, training new starters any time, and the optional licence.

Beyond the ordinary

This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.