Leading the Service – Management & Supervisor training
Leading the Service: a one-day training course for restaurant supervisors and managers. Run a great shift, lead your team and lift service standards.
Leading the Service – restaurant supervisor and manager training
A practical one-day course for supervisors and managers who run the floor. Delegates leave knowing how to plan and lead a service, set standards, coach their team in the moment and turn guest feedback into action.
Who it's for – new and developing supervisors, assistant managers and restaurant managers.
What the day covers – list your modules here (for SEO, use the words people search: shift planning, team briefings, coaching, handling complaints, service standards).
What you get – full-day delivery, trainer pack, slides, delegate handout book and activities.
Format – one day or half a day, on your site or a nearby venue, small group.
What the day covers
Every Leading the Service day is tailored to your leaders' experience. Modules can include:
- Leading a shift – shift planning, opening and closing checks, and staying in control on a busy service
- Pre-shift team briefings – running short, focused briefings that set the tone and targets for every service
- Setting and maintaining service standards – defining the steps of service and holding the team to them
- Coaching restaurant staff on the floor – giving quick, positive feedback in the moment
- Managing the floor and sections – positioning staff, reading the room and keeping tables looked after
- Handling guest complaints – resolving issues calmly and turning unhappy guests into loyal ones
- Using guest reviews and feedback – turning online reviews into clear actions for the team
- Driving sales and upselling – leading the team to increase spend per head without the hard sell
- Motivating and developing your team – building confidence, recognising good work and reducing staff turnover
- Moving from team member to supervisor – leading former colleagues with confidence and authority
