Hospitality Staff Training Courses
Great service is trained, not hoped for. Our courses give front of house teams and their managers the skills, standards and confidence to deliver a consistent guest experience every shift.
How our training works
Great service is trained, not hoped for. Our courses give front of house teams and their managers the skills, standards and confidence to deliver a consistent guest experience every shift.
- We learn your venue – your menu, service style, guest reviews and, ideally, a guest journey assessment.
- We build your session – slides, trainer notes, activities and handouts tailored to you.
- We deliver it – in person across the Midlands, with small groups so everyone takes part.
- You keep it – the materials are yours to reuse, and our Train the Trainer course shows your managers how to deliver them.
Bespoke training days, built around your business
I don't run off-the-shelf courses. Every training day is built around what your business needs, whether that's sharper steps of service, more confident upselling, better complaint handling or stronger leadership from your supervisors. We agree the goals together, then I design the content, activities and materials around your team, your menu and your guests.
Not sure where to start?
Book a guest journey assessment. We visit as a mystery diner, score every step of the guest experience and show you exactly where training will make the biggest difference
Our Training Courses
Leading the Service – supervisor and manager training
A practical one-day course for supervisors and managers who run the floor. Delegates learn how to plan and lead a busy service, brief their team, set clear standards and coach staff in the moment. We also cover handling complaints and turning guest feedback into action, so your leaders return to work ready to lift standards on every shift. [Link: Find out more]
Front of house training day
A full-day or half-day session packed with games and activities, built around the skills your front of house team needs most. Depending on your team, we can cover the steps of service, natural upselling, never missing the second drinks order, section awareness and complaint handling. Everything is based on your venue, your menu and your real guest reviews. [Link: Find out more]
Train the Trainer
Keep the training going long after we leave. We build a bespoke training session for your business, then run a half-day course showing your managers how to deliver it themselves. It's ideal for restaurant groups and busy venues with regular new starters, and you can buy a licence to keep using the materials across your business. [Link: Find out more]
Drinks and specialist training
Give your team the confidence to recommend and serve drinks well, with WSET wine training, cocktail training and menu development, barista training and health and safety compliance training. Every session is matched to your venue and your team's current knowledge
Training across the UK
Outside the Midlands? We build your training pack and run Train the Trainer so your own team delivers it on site.
Terri has been a brilliant support to us at one of our more remote sites. She has built a great relationship with the team and helped give them renewed confidence through her training, guidance and development support, in a short space of time. Her involvement has also brought greater stability to the team, and her honest, constructive feedback has been invaluable in helping us identify how the site can improve and move forward. We have been so pleased with the impact she has made that we are continuing to use her services, and I would happily recommend her to others.
Sam Watson
Amazing service, helped out get us back on track.
Clyde Nash
"I can't say enough about the outstanding service I received from your company. Their team went above and beyond to meet our needs and exceeded our expectations."
Oliver Hartman